1. Collect the right inputs
- The complete job posting, including required and preferred qualifications
- Your current resume
- Verified examples that may not yet appear on the resume
- Accurate dates, tools, certifications, and results
- Any application instructions or required file format
Remove sensitive or confidential information before using an external AI tool.
2. Extract the employer’s requirements
Separate the posting into categories instead of treating every repeated word as equally important:
Responsibilities
What the person will do, own, support, create, or improve.
Skills and tools
Technical skills, systems, methods, languages, and equipment.
Qualifications
Experience, education, certifications, availability, and legal requirements.
Context
Industry, customer type, team structure, work environment, and priorities.
Occupation data from O*NET can help clarify common tasks and skill terminology, but the actual job posting remains the primary source for that employer’s role.
3. Build a requirement map before rewriting
| Job requirement | Your evidence | Status | Resume action |
|---|---|---|---|
| Resolve customer issues by email and chat | Two years supporting account questions through both channels | Demonstrated | Move a clear support bullet near the top. |
| Document cases in Salesforce | Used Salesforce to add notes and update case status | Demonstrated | Name Salesforce in the relevant bullet. |
| Create knowledge-base articles | Drafted internal troubleshooting notes, not published articles | Partial | Describe the actual documentation work; do not claim ownership of a knowledge base. |
| Spanish fluency | No professional fluency | Not demonstrated | Do not add it. Decide whether the gap prevents applying. |
4. Rewrite the strongest evidence
A useful bullet often combines an action, the work or method, and a meaningful scope or result:
General
Helped customers with account issues.
Tailored and supported
Resolved account-access and billing questions through email and live chat, documenting case details and follow-up actions in Salesforce.
The improved version uses job-relevant language because the candidate actually performed those tasks and used that tool.
5. Handle qualification gaps honestly
A gap is information, not an invitation to invent experience. Choose among four honest actions:
- Clarify: Add an overlooked example that genuinely demonstrates the requirement.
- Connect: Explain a transferable skill without pretending it is identical experience.
- Learn: Begin a real course, project, or credential and describe its actual status accurately.
- Leave it out: Do not add a qualification you do not have.
6. Use this evidence-first tailoring prompt
Compare my resume with the job posting. Create a table showing each important requirement as Demonstrated, Partially Demonstrated, Not Demonstrated, or Not Applicable. Quote or summarize the evidence from my resume. Do not invent experience, skills, certifications, dates, employers, or metrics. Ask me for missing facts before rewriting. Then recommend which verified points should move, expand, shorten, or be removed.
Source for occupation terminology
Use occupation data as a reference, then verify terminology against the specific role and your own experience.
Reviewed by: Julio Fernandez
Last reviewed: July 25, 2026